FAQs

Got a question or need help? Below you'll find a list of of our frequently asked questions: 

Product help

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All of our gins are made from natural ingredients, many of which are grown on our Farm!

Keep your eyes peeled….

Our gins do not contain any of the 14 recognised allergens required for declaration on the packaging. We do use almonds in some of our gins during distillation, but we’re happy to tell you that the allergenic proteins in the almonds are not volatile so do not carry into the gin – they are left behind as a waste stream.

We don't currently list all our ingredients but if you would like to know for personal diet or allergy reasons please do email ginshop@warnersdistillery.com - we can guarantee that they do all contain juniper and we aim to grow as many of our own botanicals as possible.

Our suggested serve can be seen in the product description on the product page. This is just a suggestion as you may wish to experiment with different mixers - feel free to tell us your ideas!

We are currently working on providing these on our website but in the meantime, please contact ginshop@warnersdistillery.com

The proteins in nuts, which can cause an allergenic reaction, are not carried into the gin as they are removed during distillation, and lost as waste. We are confident to declare none of our gins contains any of the 14 recognised allergens. However, while we operate very tight food safety systems, achieving a Grade AA in our BRC Global Food Safety Certification, we do not specifically operate a 'nut-free' environment.

All of our gins are vegan with the exception of Honeybee (contains real honey), Strawberry & Rose (which uses our Honeybee Gin as a base) and Lemon Balm (contains Bee Pollen)

It's really simple, sugar and water, 2 parts sugar to 1 part water, dissolve the sugar into the water in a pan over a low heat, the longer you leave it on the heat the "syrupier" and thicker it will become. Once is cooled, pop it in a bottle and store in the fridge.

We have lots of suggestions and cocktails on our website - here's the link - but it's always good to experiment!

Orders

Yes! We offer personalisation on most of our 70cl bottles, it's really easy to do and you can see the image of how it would look on the bottle before you confirm.

Parcelforce will pop you an email with your Tracking reference when the Courier has picked it up from us - you will be able to follow it's progress with that. If there are any unexpected delays or problems with the delivery at any time please do pop us an email to ginshop@warnersdistillery.com

Please email ginshop@warnersdistillery.com - we will check all emails prior to despatching orders but the quicker you contact us the easier it is!

Unfortunately we are unable at this stage to specify delivery dates, all orders that are non-personalised are processed the following working day and despatched on a 24 hour service. Please bear in mind that in extremely busy periods there could be some Courier delays.

Orders placed Monday-Friday (by 08:30am) will be processed the same or following working day and despatched on a 24 hour service with Parcelforce. Orders placed Friday after 08:30, Saturday and Sunday will al be processed the following Monday. Personalised orders are processed 3 times weekly so you should allow 5-10 days for delivery to be safe.

Paypal, Google Pay, Apple Pay, Mastercard, Visa and Maestro

Of course! Make sure you add a Gift Message - free of charge - and we will ensure no other documentation is included

We do apologise but as we are such a tiny team and all working remotely I am unfortunately unable to amend the products in the Bundles, in normal circumstances this would not be a problem as we would be working alongside the guys at the Warehouse, but at the moment it’s impossible.

Unfortunately not at present but we are working on it.

Please do email ginshop@warnersdistillery.com and we will be with you Monday-Friday within 24 hours

You can enter a discount code just before you make the payment within the checkout section of the website.

General queries

We have a select number of charities to which we donate, email info@warnersdistillery.com for more details.

All open job roles are advertised here or on our Linkedin page. You can also email careers@warnersdistillery.com

We are currently waiting for bee hotels to arrive and once they do we will pop them onto the website!

Please find a link to the planting guide here

We don't currently have a physical shop but we sell all of our products on the website, at many independent retail stores and Supermarkets!


 

Still need help? Call us Monday-Friday between 9am -5:30pm on 01536 710623 or fill in the contact form here