Frequently Asked Questions

Product Help
How do I find out about new flavours

Make sure you're signed up to our email newsletters or follow our social channels to be kept up to date with any new product launches. Sign up to our emails here

Do your gins contain any synthetics

All of our gins are made from natural ingredients, many of which are grown on our Farm!

Do you sell non-alcoholic "gin"?

We actually do! Although it can't be called gin but it does taste just as good. Visit our collection called 0% Botanic Garden Spirits

Do your gins contain any allergies

Our gins do not contain any of the 14 recognised allergens required for declaration on the packaging. We do use almonds in some of our gins during distillation, but we’re happy to tell you that the allergenic proteins in the almonds are not volatile so do not carry into the gin – they are left behind as a waste stream.

What ingredients are in your gin?

We don't currently list all our ingredients but if you would like to know for personal diet or allergy reasons please do email - we can guarantee that they do all contain juniper and we aim to grow as many of our own botanicals as possible.

What mixer do you recommend with each gin?

Our suggested serve can be seen in the product description on the product page. This is just a suggestion as you may wish to experiment with different mixers - feel free to tell us your ideas!

How can I find the technical information of your products?

We are currently working on providing these on our website but in the meantime, please contact

Do your gins contain nuts?

The proteins in nuts, which can cause an allergenic reaction, are not carried into the gin as they are removed during distillation, and lost as waste. We are confident to declare none of our gins contains any of the 14 recognised allergens. However, while we operate very tight food safety systems, achieving a Grade AA in our BRC Global Food Safety Certification, we do not specifically operate a 'nut-free' environment.

Are your drinks vegan?

The following are not vegan: Honeybee, Strawberry & Rose, Lemon Balm, Christmas Cake Gin, Harrington Dry Gin, Botanical Rum, London Dry and Saints London Dry Gin

How do I make a sugar syrup?

It's really simple, sugar and water, 2 parts sugar to 1 part water, dissolve the sugar into the water in a pan over a low heat, the longer you leave it on the heat the "syrupier" and thicker it will become. Once is cooled, pop it in a bottle and store in the fridge.

What garnish do you recommend?

We have lots of suggestions and cocktails on our website - here's the link - but it's always good to experiment!

I'd like my bottle personalised, is that possible?

Yes! We offer personalisation on most of our 70cl bottles, it's really easy to do and you can see the image of how it would look on the bottle before you confirm.

What will the parcel look like?

All our orders are delivered in a beautiful Warner's branded box. At the moment we do not offer unbranded boxes but it is something we are working on.

How do I track my order?

DX will pop you an email with your Tracking reference when the Courier has picked it up from us - you will be able to follow it's progress with that. If there are any unexpected delays or problems with the delivery at any time please do pop us an email to

I've entered the wrong delivery address, what do I do?

Please email - we will check all emails prior to despatching orders but the quicker you contact us the easier it is!

Can I specify a delivery date?

Unfortunately we are unable at this stage to specify delivery dates, all orders that are non-personalised are processed the following working day and despatched on a 24 hour service. Please bear in mind that in extremely busy periods there could be some Courier delays.

How long will it take my order to be delivered?

Orders placed Monday-Friday (by 08:30am) will be processed the same or following working day and despatched on a 24 hour service with DX. Orders placed Friday after 08:30, Saturday and Sunday will al be processed the following Monday. Personalised orders are processed 3 times weekly so you should allow 5-10 days for delivery to be safe.

What payment methods do you offer?

Paypal, Google Pay, Apple Pay, Mastercard, Visa and Maestro

Can I make sure there is no invoice in my order?

Of course! Make sure you add a Gift Message - free of charge - and we will ensure no other documentation is included

Can I change the gins in the bundles?

We do apologise but as we are such a tiny team and all working remotely I am unfortunately unable to amend the products in the Bundles, in normal circumstances this would not be a problem as we would be working alongside the guys at the Warehouse, but at the moment it’s impossible.

Can I personalise the bottles in a hamper?

Unfortunately not at present but we are working on it.

I have a problem with my gin - who do I contact?

Please do email and we will be with you Monday-Friday within 24 hours

How do I add a discount code?

You can enter a discount code just before you make the payment within the checkout section of the website.

General queries
Do you give to charity?

We have a select number of charities to which we donate, email for more details.

How do I apply for a job at Warner's?

All open job roles are advertised on our careers page or on our Linkedin page. You can also email

Do you sell bee hotels?

We are currently waiting for bee hotels to arrive and once they do we will pop them onto the website!

How do I plant my free seeds?

Please find a link to the planting guide here

Do you have a physical shop?

We don't currently have a physical shop but we sell all of our products on the website, at many independent retail stores and Supermarkets!

I'm looking for Corporate Gifts - do you have any?

Of course! We can build a package to suit your budget and needs. This can be physical items such as personalised bottles, hampers or tours. Get in touch here

Still need help?

Please fill in the contact form here